Return Policy

We want you to be absolutely satisfied with your purchase. Any watch purchased from us may be returned, in the same condition sold, and including all boxes, papers, books and accessories, within eight (8) days from receipt. We ask that you notify us of your intention to return the watch and that you ship the merchandise back to our office, insured for the full purchase price, at your expense. Please email to make these arrangements. We cannot be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, we will refund the purchase price, less shipping.

Pinnacle Watches warranties all watches for one full year from date of invoice, unless otherwise indicated in the listing or invoice and with the exception of vintage and pocket watches. The warranty does not cover: cracked or broken crystals, water damage due to improperly tightened crown, or damage from abuse or misuse.

If you have any questions regarding our return policy, please feel free to ask.

Warranty

Pinnacle Watches warranties all watches for one full year from date of invoice, unless otherwise indicated in the listing or invoice, and with the exception of vintage wristwatches and pocket watches. The warranty does not cover: bands, batteries, cracked or broken crystals or water damage. Damage from abuse or misuse (knocks, dents, crushing) or tampering by unauthorized technicians, will render this warranty null and void.

This warranty is valid to the original purchaser only and may not be transferred.

We are not authorized dealers for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Because we are not an authorized dealer, we can offer substantially greater discounts than authorized retailers.

Pricing Policy

Our collection of fine timepieces is priced very competitively. If you find a comparable watch on another website, we’ll try to meet or beat their price. Just provide us with the details.